TERMS & CONDITIONS OF USE

Thank you for visiting espinola.net
Kindly find the answers you need by viewing the FAQ topics below.

Should you have any further questions, please feel free to reach us at customerservice@espinola.net

 

RETURNS & EXCHANGES

RETURN POLICY

Returns must be authorized by Espinola. If you would like to return an item from your order, please email customerservice@espinola.net to begin a Return Authorization with “Order #XXX – Return” in the subject line. Returns must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You will also need the receipt of proof of purchase.

Certain types of items cannot be returned, including but not limited to swimwear/underwear, limited release products, and custom pieces (such as special orders or personalized items). We also cannot accept returns on sale items or gift card. Please, get in touch if you have questions or concerns about your specific item.

Upon authorization of the return, customers will be provided with a shipping label. Please shit the return within 7 days of receipt of the label. Depending on your financial institution, please allow up to 7-10 business days for the refund to reflect in your account.

To start a return, you can contact us at customerservice@espinola.net If you return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@espinola.net

EXCHANGES POLICY

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise, exchanges must be authorized by Espinola. If you would like to exchange an item from your order, please email customerservice@espinola.net to begin a Exchange Authorization with “Order #XXX – Exchange” in the subject line.

Exchanges must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You will also need the receipt of proof of purchase.

Upon authorization of the exchange, customers will be provided with a shipping label. Please ship the exchange within 7 days of receipt of the label.

To start an exchange, you can contact us at customerservice@espinola.net If you exchange is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customerservice@espinola.net

GIFT RETURNS

Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange a gift purchase (online), we must first locale the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email, address, or the order number itself.

Please note any online exchanges (size only) will be default ship to the original shipping address from the order and email the new tracking details to the purchaser’s email and the gift returns for refund can only be issued to the original form of payment (the purchaser’s). Please email customerservice@espinola.net for inquiries.

ADDITIONAL RETURN & EXCHANGE INFORMATION

Please note:

  • Orders returned to us without a return authorization may face delays in processing. Returns will only be authorized to the original purchaser.
  • All items must be returned to us in the condition you received them in (seal and tags attached). Any returns received which do not meet our return policy requirements may be refused.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Coats should be returned with their dust bag as this is considered part of the product.
  • When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
  • If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.

Espinola reserves the right to reject any returned items that do not meet the above requirements. If you return is rejected, you will be notified via email.

SHIPPING TERMS

Orders placed by 12PM EST typically ship the same day, however during high traffic releases, please allow up to 72 hours for your order to process. A traffic number will be provided upon dispatch of your order.

COVID-19 DISCLAIMER

We have implemented preventive measures to ensure the safety of our employees and communities. This include enforcing a strict work-from-home policy, streamlining critical on-site staff, increasing precautionary and hygienic measures in our offices, and postponing events. Our shipping partners have implemented expanded hygienic measures in compliance with all guidelines provided by public health officials.

COVID-19 HAS ALSO PUT MAJOR STRAINS O THE SHIPPING INDUSTRY, CAUSING DELAYS WITH ALL COURIER SERVICES. SOME SHIPMENT MAY EXPERIENCE LONGER THAN USUAL SHIPPING TIMELINES.

Our distribution center is currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation to keep our clients, employees and their families, and communities safe. For this reason, some orders may be subject to processing delays. Note that our customer care team cannot prioritize any individual order.

Espinola is monitoring the situation closely and is quickly adapting and complying to all guidelines provided by public health officials.

SHIPPING STANDARD CHART

INTERNATIONAL:

DHL Ecommerce Delivery
10-14 Business Days
$75.00 – Shipping on all orders.

*Chile only*
Envíos Correos Chile
7-10 Business Days
$15.00 - Shipping.


SHIPPING POLICY

Orders placed after 12:00 noon (CT) Friday will be processed on Monday. A tracking number will be provided upon dispatch of your order. Delivery times are not guaranteed but are our best approximation. Transit days to the recipient will vary depending upon the destination country.

Espinola has its sales offices in Chile. For all international orders – including the US -, we ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase prie.

All tracking numbers will be linked to the parcel service provided. Delivery times are provided as guidelines only ad do not consider possible delays caused by payment authorization and/or stock availability. Transit days to the recipient will vary depending upon the destination country. We are unable to deliver to post office (PO) boxes, APO or FPO addresses.

Items ordered together may be shipped separately (although we will try to avoid this). Total shipping charges will be delivered between all shipments but not necessarily evenly but will not result in over charges.

Espínola is not responsible for any lost, misdelivered, or stolen shipments. The buyer assumes all responsibility of claims or correspondence with the shipping carrier. All shipment issues/claims must be handled through the initial couriers.

SHIPPING CHARGES ARE NOT REFUNDABLE UNLESS MERCHANDISE IS DAMAGED OR DEFECTIVE.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that e can evaluate the issue and make it right.

If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email customerservice@espinola.net to begin a Return Authorization. Please write “Order #XXX – Return” in the subject line and include detailed pictures of the defected merchandise. Defection is at the discretion of Espinola. Kindly note that colors may vary between product images and the physical good due to technological variances in screen quality. If Espinola deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon receipt to the returned item. Please ship the return within 7 days of receiving the label. Depending on your financial institution and method of payment, please allow up to 30 days for the refund to reflect in your account.

FIRST-TIME ORDER POLICY

For security purposes, Espínola reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.